FAQs
1. How long does it take to receive my personalised pet tag?
Once your order is placed, it typically takes 1-2 business days for us to engrave and prepare your personalized pet tag. After that, the delivery time will depend on your location. We offer free delivery Australia wide, so you can expect to receive your tag within 3 -10business days.
2. Can I preview how my pet's name will look on the tag?
Unfortunately, we do not offer a preview option for the engraving on our pet tags. However, we use large bold fonts that are easy to read, ensuring that your pet's name is clearly visible on the tag.
3. What if there is a mistake in the engraving on my pet tag?
We take pride in our accuracy, but if we make an error in the engraving on your pet tag, we offer a "no questions asked" re-engrave or money back guarantee. Simply email us a photo of the incorrect tag, and we will correct the mistake and re-engrave the tag at no cost to you as quickly as possible. If we fail to meet your expectations again, we will refund your money without delay.
4. Are the pet tags durable?
Yes, our pet tags are designed with durability in mind. We use high-quality stainless steel that is resistant to rust and corrosion. This ensures that the tags can withstand the wear and tear of everyday use, keeping your pet's information intact and legible for a long time.
5. Can I use the pet tag for both dogs and cats?
Absolutely! Our pet tags are suitable for both dogs and cats. They are available in various sizes to accommodate different breeds and sizes of pets. Whether you have a small cat or a large dog, our tags will work perfectly to keep them safe and stylish.
6. Does the pet tag come with a ring to attach to the collar?
Yes, all our pet tags come with a durable split ring included to easily attach them to your pet's collar.
7. Do I need a Quick Clip for my pet ID tag?
While it is not necessary to have a Quick Clip for your pet ID tag, it is highly recommended. The Quick Clip is a convenient and secure way to attach and remove your pet's tag from their collar. It allows for easy swapping of tags between different collars.
8. What size pet tag do I need for my pet?
Choosing the right size pet tag for your furry friend is important to ensure comfort and readability. We offer a range of sizes to accommodate different breeds and sizes of pets. To determine the appropriate size, consider the size of your pet and the amount of information you want to include on the tag. Our product descriptions provide specific measurements for each size option to help you make the best choice.
9. What should I engrave on my pet tag?
When choosing what to engrave on your pet tag, it's important to include essential information that can help identify your pet and ensure their safety. Here are some suggestions:
- Your pet's name: Including your pet's name on the tag can help them feel more comfortable if they ever get lost.
- Your contact information: It's crucial to include your phone number or email address so that someone can reach you if your pet is found.
- Additional details: You may also consider adding any important medical information, such as allergies or special needs, to the tag.
Remember to keep the engraving clear and easy to read. Avoid using abbreviations or symbols that may be confusing to others.